Q: Which products are being recalled?
A: This recall involves Vornado SRTH Small Room Tower Heaters manufactured in July 2022 and sold between November and December 2022 with a “JUL22” date code and “TYPE SRTH” printed on the silver rating label located on the underside of the product.
The electric space heaters are black and measure about 12.5 inches high by 6 inches wide by 6 inches in diameter and have two heat settings (low and high) and a fan only/no heat setting. “Vornado” with a red “V” behind it is located on the front of the unit.
Only units with a date code of “JUL22” are included in this recall. The date code is printed on the silver rating label located on the bottom of the heater as the first five digits of the serial number.
Q: Why are the SRTH Small Room Tower Heaters with JUL22 date code being recalled?
A: SRTH Heaters with JUL22 date code have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Your safety is our first concern, so please stop use, unplug your heater, and participate in the recall.
Q: How do I know if my SRTH is affected by the recall?
A: Check the silver label on bottom of heater. If “TYPE SRTH” and date code of “JUL22” appear on the silver rating label located on the bottom of the heater, your heater is recalled. The date code will appear as the first five digits of the serial number printed on the silver label. Any date code other than JUL22 is NOT affected by this recall.
The easiest way to be sure is to enter the information about your heater on the recall website for confirmation.
Q: Are any of the recalled units still being made?
A: Yes, Vornado is continuing to manufacture SRTH heaters. Only units of the SRTH Small Room Tower Heater with a “JUL22” date code are included in this recall. Units with any other date code other than JUL22 are not subject to the recall.
Q: When and where were these heaters sold?
A: Ace, True Value, and other retailers nationwide and online at Amazon.com and other retailers from November 2022 through December 2022 for about $50.
Q: I no longer have the purchase receipt for my recalled heater. Am I still eligible for the free recall remedy?
A: Yes, if you still have the heater you can participate in the recall. The required photographs of your disabled heater or your returned heater will serve as the proof-of-purchase. Please go to www.vornado.com/recalls and click on the SRTH Small Room Tower Heater Recall button to register for the recall, get instructions on how to either disable your unit, and submit your photo or send your recalled unit back to Vornado for return.
Q: How do I participate/register for the recall?
A: First- PLEASE STOP USE IMMEDIATELY AND UNPLUG YOUR HEATER.
The fastest and easiest way to participate in the recall is to register for the recall online at www.vornado.com/recalls and click on the SRTH Small Room Tower Heater Recall button. It will take you to the recall website where you can provide the requested information, learn how to safely disable your heater, and upload a photo for verification. Once your registration is complete and verified, we will send you a refund check in the mail to the address provided for $49.99.
If you prefer, we can complete the registration process over the telephone by calling the Vornado Recall Team toll-free at 844-205-7978 from 8 a.m. to 5 p.m. CT Monday through Friday from anywhere in the US and Canada. If you prefer email only, please contact srthrecall@vornado.com for more information and next steps.
Q: Am I required to participate in the recall?
A: For your safety, please immediately stop use and disable your heater. We understand this is an inconvenience and sincerely apologize. We aim to provide you with safe and reliable heaters. Vornado strongly encourages you to register for the recall, so we can quickly provide you with a refund.
Q: How long will it take to receive a refund?
A: Once your registration is complete and verified, you will receive your $49.99 refund by check in the mail at the address provided within about 3-4 weeks.
Q: Is there a time limit on this recall?
A: No, but please stop use immediately for your safety. As soon as you are able, please complete your recall registration to receive a refund.
Q: Why do I have to disable my heater?
A: If you have a heater with JUL22 date code, it has a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. For your safety, it is important that you immediately stop use and disable your heater. Disabling your heater is mandatory to receive your refund.
Q: What if I am not able to provide a digital photo for verification?
A: If you cannot disable the unit and provide digital photo for verification, we can help you via email at srthrecall@vornado.com to validate your photo or arrange for your heater to be returned Vornado for verification. Contact Vornado Recall Center for assistance.
We can also assist you to complete the registration process over the telephone by calling Vornado toll-free at 844-205-7978 from 8 a.m. to 5 p.m. CT Monday through Friday from anywhere in the US and Canada.
Q: What happens if I don’t send in my heater? Will I still get my refund?
A: You do not have to send your heater to Vornado to participate in the recall, but for your safety, please immediately stop use and disable your heater. You can also participate in the recall by visiting www.vornado.com/recalls and clicking on the SRTH Small Room Tower Heater Recall button. It will take you to the recall website where you can register for the recall, learn how to safely disable your heater, and upload a photo for verification, or by emailing srthrecall@vornado.com. To receive a refund, you will need to either upload the required photo or send your heater to Vornado using a pre-paid shipping label.
Q: My heater appears to be running fine. Can I continue to use my SRTH Heater?
A: NO, PLEASE STOP USE IMMEDIATELY, UNPLUG YOUR HEATER, and process your recall registration. The recalled heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard.
Q: What if I own more than one of these heaters?
A: Please check each unit for the JUL22 date code on the silver label on bottom of each of your heaters. If you own more than one SRTH with JUL22 date code, please register each unit individually via the website.
Q: My unit looks exactly like this, but the silver label says TYPE SRTH and a different date code than JUL22. Is my heater part of this recall?
A: No, only units with a date code of “JUL22” are included in this recall. The date code is printed on the silver rating label located on the bottom of the heater as the first five digits of the serial number.
Q: Will you just repair the heater or send me a new one?
A: All consumers are being offered a refund to participate in the recall. We are not offering a repair or exchange on these units. Please participate in the recall by visiting www.vornado.com/recalls and clicking on the SRTH Small Room Tower Heater Recall button. It will take you to the recall website where you can register for the recall, learn how to safely disable your heater, and upload a photo for verification, or by emailing srthrecall@vornado.com.
Upon registration and verification that you have a recalled SRTH Tower Heater, Vornado will send you a refund of $49.99 USD in the mail at the address provided.
Q: What is Vornado’s Reaction to this Recall?
A: Vornado takes seriously its commitment to customer safety. The Vornado team is dedicated to ensuring that we can stand behind each and every product that comes into your home, and we strive to earn your total satisfaction. We want to thank you for your loyalty, patience and cooperation.